Refund policy

 

Return & Exchange Policy

  • If for any reason you are not happy with your order, please contact us immediately. We will do our best to work with you to resolve the issue. There will be a 20% restocking fee for each item if a return is completed. This is non-negotiable as each item is made by hand to order.

  • We HIGHLY recommend getting sized by a professional in a jewelry store to accurately measure your ring size. We will NOT be responsible for customer sizing errors or buyers remorse. When ordering jewelry, it is assumed that you know your size and as each piece is handmade, we will not accept returns due to customer sizing errors.

  • We offer FREE ring sizers on our website for your convenience.

  • There will be a restocking fee of 20% for each item if a return is completed. This is non-negotiable as each item is made by hand to order.

Custom Orders- 

  • There is no refund available for custom orders. Deposits are required for ALL custom orders. The design will be decided in detail with buyer before item is made. Please be sure of your size and design before purchasing.

  • We are now taking in-person appointments to dream up your custom order for our Fine Jewelry line if you are located in or planning to visit our area. This is useful for sizing and planning especially for bridal jewelry. We are currently taking appointments for Jacksonville through Orlando and surrounding areas. Please contact us via e-mail for availability.

Standard Orders-

  • Magick in Metal reserves the right to decline any and all returns. If you are not happy with your purchase and we are unable to resolve the issue, an exchange or site credit may be issued on a case by case basis.

  • There will be a 20% restocking fee for each item if a return is completed. This is non-negotiable as each item is made by hand to order.

  • Stones used in pieces are natural and can vary. All items are very well represented in listings although, it is possible it will vary slightly in color due to monitor differences. For your convenience, multiple photos are taken in natural light. Size and written description will clearly describe what you are purchasing. If for any reason something is returned or exchanged, it must be sent USPS, FedEX, or UPS with tracking & signature confirmation (for buyers protection) at buyers expense. Shipping and/or any other fees are the customers responsibility.

Return Shipping Info-

  • If sending back an order for return, exchange, resizing, etc. Buyer must send via PRIORITY mail,with SIGNATURE CONFIRMATION, and INSURANCE. Buyer covers all costs {unless it's our error}. Buyer assumes all responsibility and risk for any lost or damaged returns. Magick in Metal is NOT held liable for anything shipped back that is lost, damaged, stolen, etc.

  • There will be a 20% restocking fee for each item if a return is completed. This is non-negotiable as each item is made by hand to order.